Results Resolution Process Leader - Scripts, Rotherham, United Kingdom
Client: Pearson
Location: Rotherham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: d2da09525ed1
Job Views: 23
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description
Business Area Overview
The Qualifications Processing (QP) directorate manages General and Vocational Qualification operations. The Results Resolution team ensures accurate results delivery for each examination session.
About the Role
Reporting to the Delivery Manager, this role manages the processing of scripts during exam series, ensuring timely receipt into the Hellaby scanning facility. The position covers GQ and VQ qualifications and is based in Hellaby, Rotherham.
Key Responsibilities
* Provide customer-focused service with clear, accurate communication.
* Interpret management information to make informed decisions and escalate issues as needed.
* Ensure candidate scripts are received and queries are resolved within service levels.
* Lead processing activities and supervise seasonal staff during peak times.
* Deliver team briefs regularly.
* Support resolution of complaints and queries.
* Work flexibly during peak periods and adapt to IT systems and changing priorities.
We offer excellent benefits, including holiday entitlement, pension schemes, flexible working, healthcare, and discounts. Pearson values diversity, inclusion, and innovation, striving to create a supportive environment for all employees.
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