At KFH we are looking for a Senior Property Manager to join our Lettings Management team in Wimbledon. Who are we? At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity. What’s the role? As a Senior Property Manager, you will ensure that the properties under your care meet all legal and contractual obligations whilst providing excellent customer service. You will also support the Team Leaders in embedding consistent best practice across the department. This role offers an OTE of £36,000 pa. Key tasks will involve: Handling first level complaints and resolving them without escalation. Managing property performance and reporting to your line manager. Overseeing safety inspections, maintenance requests, and contractor appointments. Conducting property visits and ensuring contractual obligations are met. Managing deposit returns, insurance claims, and legal compliance. Supporting colleagues and collaborating across departments to deliver excellent customer service. What can you bring to the role? A proven track record in residential property management. Experience managing third-party contractors and resolving complaints. Strong communication skills, both written and verbal. IT literacy and familiarity with CRM systems. A client-focused mindset and a commitment to excellent service. ARLA qualification is desirable but not essential. At Lomond, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here's what you can look forward to: Our smart spending app gives you discounts at over 900 retailers, and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health. Our Employee Assistance Programme offers free counselling support sessions. Get the latest gadgets and appliances with our Smart Tech Scheme. We're committed to reducing our carbon footprint with our Cycle2Work Scheme. We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF. You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles. Celebrate your loyalty with special days and celebrations for length of service. Planning for retirement? We've got you covered with that important pension pot. Funding your professional qualifications so you can reach your full potential and build your career. And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder! KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. KFH. People. We get it.