Hoults Yard, Byker, United Kingdom | Posted on 23/09/2025
Opportunity overview
This is a critical role within the Call Centre team. You’ll be responsible for managing the quality and accuracy of the team’s communications. You’ll be pivotal in maintaining the systems and processes which form the framework of how the team operates. Working closely with the Sales Manager to manage all sales through to completion. Working to KPI’s and rewarded for your effective performance.
Key Responsibilities
* Ensure the quality of delivery of sales are maintained until fully onboarded
* Make sure the sales process is managed effectively and provide feedback to team members where needed
* Lead allocation/monitoring – distribution of leads to the team
* Demonstrate and maintain high standards of behavior
* Manage specific communications often relating to office management
* Support the Sales Manager with people management
* Be a point of contact for other internal teams
* Call monitoring to meet SLAs
Requirements
* CRM Management
* Call screening
* Communication across email, phone and video calls
#J-18808-Ljbffr