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Multi-Skilled Front Desk/Nights (F/M/X), Hounslow
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Client:
AccorHotel
Location:
Hounslow, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
fe83d0f6042f
Job Views:
5
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Job Description
We are seeking a Multi-Skilled Front Desk/Nights professional to join our team in Hounslow, United Kingdom. As a key member of our front office team, you will be responsible for providing exceptional customer service during night shifts while managing various front desk operations and night audit tasks.
* Warmly greet and welcome guests, ensuring a positive first impression
* Efficiently handle check-in and check-out procedures, maintaining accuracy at all times
* Respond promptly and professionally to guest enquiries and requests
* Manage room reservations, assignments, and status updates
* Provide information about local attractions, dining options, and transportation in Hounslow and surrounding areas
* Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
* Handle telephone calls, emails, and other communications in a timely manner
* Process payments and maintain accurate financial records
* Perform night audit tasks, including balancing accounts and preparing daily reports
* Ensure the lobby and reception area are clean, organised, and presentable throughout the night
* Maintain security awareness and follow established safety procedures
* Set up breakfast and manage snacks and drinks sales as required
* Perform any other ad-hoc duties as assigned
Qualifications
* Excellent communication and interpersonal skills with a friendly, professional demeanour
* Strong multi-tasking abilities with a keen eye for detail and efficient prioritisation skills
* Proficiency in basic computer applications and Opera Cloud
* Ability to work night shifts and remain alert and composed during late hours
* Previous experience in a customer-facing role, preferably in hospitality
* Basic accounting skills for night audit tasks
* Familiarity with emergency procedures and hotel security protocols
* Knowledge of Hounslow and popular attractions in the surrounding areas
* Flexibility to work various shifts, including weekends and bank holidays
* High school diploma or equivalent; hospitality-related education is advantageous
* Demonstrated ability to provide exceptional customer service in a fast-paced environment
* Strong organisational skills and attention to detail
* Ability to work independently and as part of a team
* Basic food handling knowledge and adherence to food safety standards
Additional Information
What’s in it for you?
* A warm, diverse, and super supportive team ready to share their knowledge and help you thrive.
* Unique opportunities to shadow other departments, giving you the full hotel experience and fast-tracking your career.
* Access toexclusive Accor benefits, discounts at hotels worldwide and much more.
Ready to join our team?
Apply now and you might soon be our new colleague at the front desk!
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