Job Responsibilities:
• Provide initial 1st line technical assessment and support
• Accurately diagnose technical issues and perform standard preliminary research using available resources
• Provides the initial assessments of all incidents or requests, making or coordinating the first attempts at resolution
• Own, monitor and escalate all incidents according to agreed service levels
• Keep users informed on the status and progress of their reported incident or request
• Carry out testing, installation, configuration and implementation of new and upgraded equipment including phones, laptops and mobile devices
The ideal candidate:
• Demonstratable IT Support experience in a user support environment
• An excellent customer focused approach when dealing with customers in person and remote
• Experience of working in a University service desk environment
• Microsoft Office Suite experience
• Active Directory including file share management experience
If you are interested, hit the APPLY button below!