Production Support Engineer - Commodities
Trading Applications Support is the first call for the firm's trading teams regarding their trading requests and trade processing.
A candidate in this role interfaces with trading teams, Technology teams, External vendors, Risk Management, Operations, Broker community.
We are looking for a L1/L2 Production Support Engineer to join our team in London, providing trade support to all EMEA Trading Teams on the firm's proprietary and external trading applications. You will be responsible for resolving client and application issues stemming from the use of our trading platforms to executing trades across global markets.
The role will be focused on business support across Commodities & Fixed Income Trading production support.
You will be part of a Global Support Team (follow the sun model) helping to provide our user base with world-class service.
Principal Responsibilities Trade Support:
1st and 2nd Line support for all Trading teams within the EMEA region
Incident & Change management
Assist with automating processes to increase efficiency and streamline trade support
Manage communications with a wide range of stakeholders (firm management, brokers, development teams, risk management)
Trading Platform Onboarding and Management:
User onboarding: responsible for the setup of new users, configuring accounts, product permissions, coordinating with risk for trading limits, and coordinating test trades
User Trainings: Provide training to new users on various technology stacks (Trading application & risk management platforms)
Qualifications/Skills Required Previous experience in a Trade Support / Business Analyst role in a major financial institution (sell side / buy side / trading firm)
Experience supporting Commodities Trading and proficiency with Trading Platforms such as Trayport, WebICE, TT
Working knowledge of an object-oriented programming language (Python, Java) and API concepts (HTTP protocol, Rest APIs)
Exposure to multiple asset classes (EQ Derivatives, Interest Rates derivatives, Equities Cash markets, Fixed Income, Credit) is desirable
Good understanding of Unix / Windows environments
Intermediate SQL skills
Familiarity with middle and back office systems, risk management tools (OpenLink, Imagine) and with Bloomberg or Reuters market data is desirable
Ability to prioritize in a fast-moving, high-pressure, constantly changing environment; good sense of urgency in problem management and escalation
Excellent communication and interpersonal skills
Detail-oriented, with accountability and a strong sense of ownership
Fast learner with demonstrated aptitude to grasp new concepts quickly
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