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Customer Service Agent
Reference: APR20256507
Expiry date: 11:56, Fri, 9th May 2025
Location: Penrith
Benefits: A superb range of exclusive, colleague-only benefits and discounts.
Salary: £27,745 pa + bonus up to £1,387 pa OTE
Weekly Hours: 42.5 hours
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.
As a Customer Service Agent, you will bring to life the Northgate experience, managing customer, colleague, and manager needs to ensure our vehicles are where they need to be, when they need to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire
Our branches are busy, fast-paced environments. You’ll be the first point of contact for customers; delivering great service with a smile. You excel at managing multiple tasks, from sourcing vehicles and booking, resolving rental queries, administering customer accounts, to overseeing daily vehicle movements.
No previous industry or vehicle rental administration experience is required, as our proven induction training will prepare you. You’ll need customer service expertise, administrative skills, a calm, ‘can-do’ attitude, and a Full UK or EU Driving Licence.
As a Customer Service Agent with Northgate Vehicle Hire, we offer:
* A great basic salary, plus a quarterly bonus scheme (up to £1,387 pa OTE)
* Start with 24 days holiday, increasing to 26 with service, plus buy/sell up to 5 extra days annually, plus public holidays and a birthday day off
* Free life assurance (2x salary)
* Well-being services including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental, and Travel Insurance
* Exclusive colleague-only vehicle leasing schemes
* Pension and share schemes
* Benefits App with retailer discounts and cashback deals
* Wagestream app for financial control and benefits
With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rental solutions, partnering with well-known organizations. We are part of ZIGUP, supporting customers across the UK, Ireland, and Spain. Join us to unlock your potential in a dynamic, supportive environment.
We are agile. We are experts. We are imaginative. We are reliable.
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