Job Description
Are you an enthusiastic and experienced retail professional with a passion for fashion and innovative timepieces? Swatch, a global leader in the watch industry, are seeking a dedicated Assistant Store Manager to support our team and help drive store success. As the Assistant Store Manager, you will play a key role in delivering exceptional customer experiences, supporting store operations, and motivating our team. If you have a strong background in retail management, excellent communication skills, and a commitment to excellence, we invite you to be part of an exciting journey and help us make every moment special for our customers.
Job Location: Scotswood View, NE11 9GA Newcastle, United Kingdom (England)
Responsibilities
* Train, supervise, and motivate employees to meet store goals
* Plan, organize, and prioritize tasks for optimal team productivity
* Develop team performance, focusing on conversion and customer service
* Produce team rotas and monitor performance
* Assist with performance management, training, and coaching; training
* Help implement induction programs for new employees
* Assist in training and developing the store team
* Encourage completion of required E-Learning
* Ensure service standards align with Swatch guidelines
* Open and close the store per company policies
* Implement security procedures and manage stock
* Maintain awareness of product security hot spots
* Conduct stock checks and audits; accurately report administration and stock control
* Collate sales figures and contribute to achieving sales targets
* Provide friendly, memorable customer service and maintain product knowledge
* Deliver exceptional service and support cash handling procedures
* Reconcile tills daily and ensure secure cash handling
* Maintain store cleanliness, health and safety standards, and visual merchandising
* Communicate effectively at all levels and attend briefings
* Present professionally and understand international customer customs
* Attend Retail Managers Meetings in the absence of the Store Manager
* Deliver product knowledge to customers and train colleagues
* Display products per company policies and maintain high presentation standards
Professional Requirements
Essential:
* Previous retail management experience
* Passion to motivate, engage and raise morale
* Creativity in ideas to increase footfall and conversion
* Exceptional communication skills
* Ability to provide constructive feedback and share knowledge in product and customer interaction
* Commitment to exceptional customer service and achieving KPIs
* Strong leadership, coaching, and performance management abilities
* Strong interpersonal, organisational, and planning skills
* Flexibility to work additional/different hours and locations as required
Preferred:
* Experience in retail and/or fashion accessories
* Experience dealing with international customers
* Ability to communicate in multiple languages
* Experience training colleagues
* Knowledge of Swatch and Flik Flak products
Company Address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom
Seniority level: Mid-Senior level
Employment type: Full-time
Job function / Industries: Retail Luxury Goods and Jewelry and Retail
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Newcastle Upon Tyne, England, United Kingdom
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