JOIN OUR AWARD WINNING TEAM THIS YEAR! EMPLOYER OF THE YEAR WINNER 2022, 2023 and 2024 PLUS UK NO.1 THREE TIME WINNER Senior Care Coordinator Belfast Area Salary: £30,000 - £31,500 per annum (depending on experience) Hours: 37.5 hrs per week Job Purpose The Senior Care Coordinator plays a pivotal role in the effective delivery of high-quality domiciliary care services. You will be responsible for coordinating care packages, engaging with the care coordinator/supervisor team and care staff, ensuring that services are delivered safely, compassionately, and in line with RQIA standards and company policies. This role combines leadership, care planning, rota management, and close collaboration with service users, families, and multidisciplinary professionals. Key Responsibilities Care Coordination & Service Delivery Coordinate and oversee domiciliary care packages to ensure continuity and quality of care Allocate care workers appropriately based on availability and service user needs Ensure care plans, risk assessments, and reviews are completed, updated, and implemented effectively Respond promptly to changes in service user needs, emergencies, and staffing issues Leadership & Supervision Provide day-to-day leadership and support to Care Coordinators and Care Workers Assist with induction, mentoring, and ongoing supervision of staff Support performance management, including addressing concerns and promoting best practice Act as a senior point of contact in the absence of the Care Manager Compliance & Quality Assurance Ensure services comply with RQIA regulations, Minimum Care Standards, and safeguarding requirements Support audits, inspections, and quality improvement initiatives Maintain accurate records, reports, and electronic care management systems Promote a culture of dignity, respect, and person-centred care Communication & Stakeholder Engagement Build strong relationships with service users, families, Trusts, and healthcare professionals Handle enquiries, concerns, and complaints professionally and sensitively Participate in care reviews and multidisciplinary meetings where required Operational Support Assist with rota planning, on-call cover, and contingency planning Support recruitment and retention initiatives Contribute to service development and operational improvements Office About The Role Essential Criteria NVQ/QCF Level 3 in Health & Social Care Minimum of 2 years experience in domiciliary care Strong knowledge of RQIA regulations and safeguarding procedures in Northern Ireland Excellent organisational, communication, and leadership skills Competent IT skills (care management systems, rostering, Microsoft Office) Full UK driving licence and access to a vehicle Desirable Criteria NVQ/QCF Level 4 or 5 in Health & Social Care or Leadership for Care Services Experience of coordinating a team working with Health & Social Care On-call management experience Knowledge of Trust reporting processes Personal Attributes Compassionate, professional, and person-centred Calm under pressure with strong problem-solving skills Confident decision-maker with a supportive leadership style Flexible and adaptable to the needs of the service Required Criteria NVQ/QCF Level 3 in Health & Social Care Minimum of 2 years experience in domiciliary care Strong knowledge of RQIA regulations and safeguarding procedures in Northern Ireland Excellent organisational, communication, and leadership skills Competent IT skills (care management systems, rostering, Microsoft Office) Full UK driving licence and access to a vehicle Desired Criteria NVQ/QCF Level 4 or 5 in Health & Social Care or Leadership for Care Services Experience of coordinating a team working with Health & Social Care On-call management experience Skills Needed About The Company Our mission is simple: To provide excellent home care to everyone, regardless of age, race, religion, gender or social standing. We aim to improve the quality of life of every single customer we care for. Our care keeps you safe, happy, fulfilled and flourishing in your own home, topped off with a delivery of smiles and laughter at every visit too. Caring for and supporting others runs through the very heart of Caremark. Who is Caremark? Caremark is a home care company with excellent standards, excellent people and excellent success stories. We provide care in the home for people from all walks of life, enabling them to stay in their own home and community. We are the mark of excellent care. We have over 7,000 customers throughout the UK. To those 7,000 customers, we provide over 110,000 hours of home care each week. Caremarks history providing home care since 2005 Whilst Caremark itself was founded in 2005, our founder, the late Kevin Lewis has been in care since 1987. His experience, passion and unrivalled determination to provide high quality care for all, was the building blocks of Caremark 17 years ago. Today, we are led by David Glover and Lisa Fyfe who are equally as passionate about Caremark and the home-care industry. Caremark currently care for thousands upon thousands and under their leadership, thousands and thousands more will benefit from home care, the Caremark way. Company Culture Caremark has been at the forefront of the home care industry, evolving from a singular care home to becoming a leader in providing comprehensive care services across Ireland and the UK. Our journey, initiated by Kevin Lewis, has been marked by innovation, quality, and a deep commitment to caring for individuals in need, regardless of their age, disability, or circumstance. Here's why Caremark stands as a beacon of excellence and a great place to work: Pioneering Spirit: From introducing the very first Operations Manual to ensure quality care, to expanding services across a network of offices, Caremark has always been at the cutting edge of the home care industry. Diverse Care Services: Our services have grown to encompass a wide range of needs, delivering care and support in the home environment and specialized residential settings, showcasing our adaptability and commitment to those we serve. Focus on Quality: We've built an enviable reputation by maintaining high standards of care, drawing upon decades of experience to meet the evolving needs of our service users with compassion and professionalism. Growth and Development: As part of our team, you'll join a supportive network of professionals dedicated to making a difference in the lives of individuals and communities. We provide opportunities for personal and professional growth, ensuring that our team is equipped to meet the challenges of the care industry with confidence and skill. Company Benefits Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Pet friendly offices, Free parking, Referral bonus, Open office, Competitive salary, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee Recognition Scheme, Culture of recognition, Progression opportunities, Long service awards, Staff celebration events, Company employee App Salary £30,000.00 - £31,500.00 per year Benefits: Vacation, Paid time off Retirement plan and/or pension Office perks Employee development programs Gym membership or wellness programs Pet friendly offices