Are you an experienced IT professional with strong 2nd to 3rd line support skills and a passion for delivering first-class service? We’re hiring a Senior IT Service Delivery Analyst to join a dynamic organisation with a great culture, modern tech stack, and occasional international travel. The Role: Expect a mix of remote troubleshooting and on-site support, including travel to international offices up to six times a year. You'll also benefit from a dedicated annual IT training budget. Core Tech You’ll Work With: Windows 7/10 – installation, configuration, support Windows Server technologies Office 365 Admin Active Directory – user/admin management Microsoft Exchange Azure (Fundamentals preferred) MDM administration (Intune) VPN / Remote Access / SCCM Networking: DHCP, DNS, VLAN, Routing Thin Clients, Desktops, Mobile Devices & Printers Synology, SCALE storage solutions Hyper-V virtualisation Antivirus management ITSM tools (e.g., Freshservice) What You’ll Receive: 35-hour work week, hybrid working excellent non-contributory pension 30 days annual leave (incl. bank holidays) birthday off Private healthcare, dental cover, life assurance (4x salary) Employee Assistance Programme Discounts on gym, RAC breakdown, and Perkpal platform Monthly team lunches and well-being initiatives Supportive, collaborative environment with leading technologies How to Apply: Please send your CV to joanne.fletcher@edenscott.com For alternative formats or a confidential discussion, call 07471353279 Please note: You must be eligible to work permanently in the UK and live within commutable distance of Glasgow. Sponsorship is not available.