It\'s more than a job
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.
Due to an internal move, we’re looking for a driven First Line Manager to lead from the front at our Telford site. This is a key role where you’ll take ownership of day-to-day operations, ensuring performance, productivity, and service levels consistently meet customer expectations. You’ll manage and develop a team of Team Leaders, Warehouse Operatives, and Administrators, creating a positive, high‑performing environment focused on quality and efficiency.
You’ll be responsible for operational planning, resource allocation, and continuous improvement across your area, identifying opportunities to enhance processes and drive results. Strong leadership, clear communication, and a proactive approach are essential as you motivate your team and maintain high standards of safety, compliance, and performance.
If you’re a people manager with a passion for operations and delivering results, this is an excellent opportunity to make a real impact within a fast‑paced, supportive logistics environment.
How you create impact
* Responsible for effective and efficient Operational Area Management as applicable and as required
* Conduct Management Briefs as required
* Undertake Absence / Discipline Management activities as required
* Create and maintain an environment that encourages employee participation and effective team working, ensuring employees are involved in the success of the operation through continual feedback and positive communication
* Undertake effective Resource Utilisation, Planning and Management activities as required
* Manage Staff Training and Competency to ensure achievement of all requirements, on time and in full, including conducting training needs analysis
* Maintain QSHE Boards and keep them up to date
* Be an Ambassador for Quality and actively participate in continuous quality improvements, including driving changes in quality gates and culture
What we would like you to bring
* Logistics management experience in a large fast‑moving environment is desirable
* Strong warehouse system experience
* Leadership qualities including the ability to enthuse and motivate
* Financial and strategic management experience and commercial awareness
* Drive, determination and a track record in delivering continuous improvement
* Ability to influence, negotiate and deal with conflict successfully
* A strong knowledge of Health & Safety at work
* Experience of working to agreed targets
* Preferred experience (not essential) of JDA/ Red Prairie systems
* Intermediate PC skills: Excel, Word, Outlook
What's in it for you
You will receive 26 days of annual leave plus bank holidays, with the opportunity to earn additional days through service. You can join the contributory Kuehne+Nagel pension plan and benefit from our Route 2 Rewards scheme, which offers discounts, benefit information, recognition, and access to a wellbeing centre.
As proud holders of the Gold Covenant, we are a force‑friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
#J-18808-Ljbffr