Overview
Location: DPD Maidstone Depot, Unit C Riverside Bus Park, New Hythe Lane, Larkfield, Kent ME20 6WT
Contract Type: Permanent, 40 hours per week. Shift Pattern: Monday - Friday. Hours of Work: 12:00 to 20:30. Salary: £12.21 per hour; overtime paid at enhanced rate.
DPD UK is a member of Geopost, a market leader in parcel delivery and e-commerce solutions. DPD UK aims to be the most sustainable delivery company in the UK and to deliver the best service using the best technology and the best people. DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
As a Debrief Operative your key responsibilities will include:
* Answering telephone calls, assisting customers with enquiries and adhering to depot KPI's
* Assisting drivers with locating addresses and providing delivery instructions
* Assisting customers and providing excellent customer service
* Debrief of drivers ensuring processes are followed correctly
* Reporting and logging damaged handheld devices called Saturn's so these can be fixed without delay
* Ensuring contractor paperwork is completed
* Basic administrative duties
* To implement the Health and Safety Policy, ensuring and maintaining a safe working environment at all times
* To implement the Security Policy ensuring and maintaining a secure passage of goods for the customer
* Carry out such other duties as may reasonably be requested by the Depot Management Team
* Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability
Qualifications
What we're looking for:
* Passion and self-determination
* Keen eye for detail
* Excellent organisational skills
* Ability to work under pressure and meet deadlines
* Flexibility and adaptability to work across various areas of the warehouse if required
* Strong communication skills, both verbal and written
* Proficiency in using computer systems and handheld devices
* Customer service orientation with a positive attitude
* Basic numeracy and literacy skills
* Ability to multitask and prioritise workload effectively
* Team player with a collaborative approach
* Problem-solving skills and initiative
* Reliability and punctuality
Full training, uniform and PPE is provided.
Additional Information
Benefits
We recognise that our people are at the heart of our business. Benefits include:
* Holiday trading
* Enhanced maternity and paternity package
* Free life assurance of 4 x salary on joining the pension scheme
* Unum Help@Hand – health and wellbeing services for you and eligible family members
* Health Kiosks visiting every location
* Vitality at Work
* Free on-site parking
* Discounted shopping from hundreds of retailers including up to 5% off supermarket shopping
* Milestone Days off to celebrate with your family and friends
* Free eye tests and support with the cost of glasses for employees who regularly use a screen
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. We offer development and promotion opportunities as a growing organisation. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
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