Job Description
We’re seeking a highly motivated CMDB Product Manager to join our IT Service Management team at Barclays. This is an exciting opportunity to play a key role collaborating with technology teams to optimise and improve our IT service management processes. You’ll be involved in delivery and support of technology services that will result in improved customer journeys.
Purpose of the role
Collaborate with technology teams to optimise and improve IT service management processes involved in the delivery and support of technology services to meet the needs of the bank.
Accountabilities
* Develop, implement and maintain IT service processes, activities, delivery and staff for a large IT function aligned to the bank’s objectives, industry standards and best practice.
* Communicate all process changes and improvements to relevant stakeholders, ensuring buy-in and adherence, through the development of reports and performance metrics.
* Develop KPIs and analyse data from various sources to enhance effectiveness and efficiency of delivery processes and support identification of improvement areas.
* Collaborate with the bank to assess their needs and the technology team’s capabilities to provide efficient and effective service delivery processes aligned with bank goals and regulatory requirements.
* Develop detailed documentation of IT service management processes to support consistency and repeatability of service delivery.
* Provide training and education to IT staff and stakeholders on new or revised IT service management processes and best practices.
* Identify and manage risk and control issues pertaining to technology standards and processes.
Vice President Expectations
Contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets and policies; manage and maintain policies/processes; deliver continuous improvements and elevate breaches of policies/procedures. Where applicable, oversee teams, defining roles, planning for departmental needs, counseling employees and influencing operations in line with strategic and tactical priorities, balancing short and long‑term goals, and ensuring budgets and schedules meet corporate requirements.
If responsible for people, demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver excellent standards: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others. If an individual contributor, be a subject‑matter expert in your discipline, guide technical direction, lead collaborative multi‑year assignments, coach less experienced specialists, and provide information affecting long‑term profits, organisational risks and strategic decisions.
Advise key stakeholders—including functional leadership teams and senior management—on functional and cross‑functional areas of impact and alignment. Manage and mitigate risks through assessment in support of the control and governance agenda. Demonstrate comprehensive understanding of organisational functions to contribute to business goals. Collaborate with other areas of work to keep pace with business activity and strategies. Create solutions based on sophisticated analytical thought, evaluating complex alternatives, adopting research outcomes, and building trusting relationships with internal and external stakeholders to achieve key business objectives using influencing and negotiating skills.
All colleagues will be expected to demonstrate the Barclays values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays mindset: Empower, Challenge and Drive.
Required Skills & Experience
* Deep ServiceNow CMDB expertise incl. CSDM, ITOM Discovery and IRE policy design.
* Agile product ownership (OKRs, backlog, release planning) leading cross‑functional squads and vendor partners.
* Strong data governance & quality management; experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing.
* Experience integrating CMDB with ITAM/SAM/HAM.
* Experience in Change, Vulnerability, Identity and Access Management (IAM).
* Familiarity with Enterprise Architecture, IT Asset Management, role‑based access controls and Technology Reference Model (TRM) alignment.
Locations
The successful candidate will be based in one of our Glasgow, Knutsford, Northampton or Manchester offices.
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