Reports to: Change of Tenancy Manager
Location: Leicester Office LE3 5BZ
Working hours: Monday to Friday, 37.5 hours – Phone operating hours 9am – 5pm; may differ upon discussion with hiring manager.
Salary: £24,750 - £26,000
We are looking for talented and ambitious people experienced in Sales and Collections to spot opportunities to bring value to our customer base. Support the Change of Tenancy department by investigating, assessing, approving, or rejecting requests based on requirements met, offering contracts, collecting payments, and booking Smart Meter Upgrades to better support our customers. This includes inbound/outbound communication and email to ensure timely outcomes.
Responsibilities
* Investigate and verify change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business
* Take inbound calls from new and existing COT queries
* Assist with recording written information on systems
* Spot risks within accounts and offer remedial action
* Respond to email queries internal and external whilst providing excellent customer service and due diligence
* Process COT requests smoothly and efficiently and within SLA
* Manage and close assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs
* Develop and learn relationship skills with key stakeholders (Internal & External)
Qualifications
* Education – GCSE Grade A-C in Math & English or Equivalent
* Office 365 – Good skills including Excel, PowerPoint & Word
* Communication – Must be able to talk, listen & speak clearly on the telephone & have the ability to construct coherent written correspondence with confidence
* Ambitious – You don’t just want another job, you want a career
* Team player – You’re happy to help a fellow colleague, a strong team player & are flexible & adaptable
* Motivated – You have a can‑do attitude & love to learn & develop new skills
* Time management – You’re able to manage time effectively, working under pressure & managing multiple deadlines
* Friendly – You’re always polite & speak to people with respect
* Accuracy – Good level of accuracy & attention to detail
Benefits
* 24 days annual leave + bank holidays
* Holiday buy – up to 5 additional days
* Day off on your birthday
* Employee Assistance Programme
* Annual salary review
* Learning and development opportunities
* Enhanced paternity, maternity and adoption policies
* Yü made a difference Awards
* 3 days additional annual leave if you get married/civil partnership etc.
* Appointment allowance
* Long service recognition
* Refer a friend payment
* Company sick pay (subject to length of service)
* New modern facilities
* Death in service and critical illness cover
* Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
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