Now boarding: Your career in travel is ready for take-off.
At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.
About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk
THE ROLE
Conduct business in an efficient and professional manner whilst adhering to company procedures and guidelines, you will work closely with the Team Manager as required to support the business objectives.
Note that this role requires to undergo a DBS and Security Clearance check. Please refrain from applying if you have not lived in the UK since 5 consecutive years.
This role also requires proven experience of using Sabre or Galileo. Kindly refrain from applying if you do not have relevant experience.
KEY AREAS OF RESPONSIBILITY
• To provide high level customer service to all clients internal and external to the required SLAs and standards
• Assist with emergency actions, contingency plans, and out of hours requirements
• Ensure client travel policies are adhered to correctly
• To ensure all SLA’s and KPI’s are consistently met
• Communicate with your manager and business manager regarding client activity to include any positive or negative behaviour, client complaints etc
• To develop and maintain effective working relationships with colleagues in the appropriate offices
• Ensure that all administration team tasks, both internal/external is of the highest standard
• To provide support and assistance as required to colleagues
• Ensure that all administration, both internal and external is of the highest standard
• Assist with all reservations and aspects of travel to include air, hotel, rail and car reservations and any other travel related requests received via any client and partners
• Offer travel advice for all types of scenarios
• To be fully conversant in all operational working practices
• To be able to work flexible hours
• Assist with any additional tasks required as a business priority
• To respond to any other reasonable duties/tasks as may be requested by your Manager or other departmental Managers
SKILLS REQUIRED
• Team player, resilient and adaptable with the ability to remain calm and patient • Proven attention to detail and quality standards
• Extensive industry experience in all areas of the reservation process
• Fully confident in all aspects of the GDS • Sound, proven SABRE/ GALILEO GDS skills with an excellent understanding of fares and ticketing
• Ability to turnaround fare recalculations and ticket re issues quickly
• Able to work independently and use own initiative to resolve problems and find a solution
• Highly organised, ability to plan, prioritise and multi-task under pressure
• Strong communication skills demonstrating a pro-active response to client servicing at all times
• Interpersonal skills
• Adept using Microsoft Office Software
EXPERIENCE AND QUALIFICATIONS
• Proven advanced industry experience in all areas of travel management operations is essential
• Sound, proven SABRE skills with the ability to manage multiple reservations and PCC’s
• Excellent understanding of fares and ticketing ideally to BA1/2 level or equivalent
• Extensive industry experience in all areas of the reservation process
Why CTM?
Reward & Recognition
CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.
As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.
Employee Wellbeing and Flexibility
The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
Sustainability Focus
CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:
* Annual Volunteer Day Leave to support a charity/cause of your choice
* Offsetting all CTM employees’ travel
* Partnership with South Pole – supporting sustainable community projects (local & global)
* Paperless office initiatives & recycling options
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.
All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.