Volunteer Role
Volunteers for any hours, Monday to Friday during staffed hours of 8.30am to 3.00pm
Volunteers can do as many or as little per week as they wish within the staffed hours above
Can be helping in kitchen (only after training) or in general D/C duties, courtyard, laundry, chatting with clients, helping serve tea/coffee/meals, tidy, take general phone calls, give general advice and signpost, help set up and run community/client events e.g. Christmas party
JOB PURPOSE
Are you looking for a challenge where you are able to support the team to empower people every day to develop their skills and move towards independence? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.
You will be working as part of a team at our Day Centre to support clients who are homeless or are in unstable accommodation.
You will love helping others, including clients and the staff team. Your positive attitude towards everyday tasks and towards others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations with support from the staff team.
MAIN RESPONSIBILITIES
* Provide a welcoming environment for rough sleepers and those facing homelessness or who are living in unstable accommodation
* Provide sound knowledge of local services; signpost and refer clients as their needs are identified
* Have a sound working knowledge of professional safeguarding responsibilities, raise any concerns with the day centre team without delay
* Maintain the day centre’s daily facilities including laundry and cleaning and gardening
* Provide practical support to clients in the Hub accommodation, including preparing rooms and welfare packs
* Manage donations efficiently
* Respond immediately to health and safety concerns, reporting to the day centre team
* Manage difficult situations with clients, ensuring that they feel listened too at all times
* Practice in a non-discriminative and person centred approach,
* Provide emotional support and remain resilient to high emotions, especially in times of conflict
* Recognising physiological needs of the clients
* Any other reasonable duties required in the interest of the organisation
ESSENTIAL CRITERIA FOR ROLE (Minimum requirements on appointment to this job)
Previous experience in this sector is not essential but you will be able to demonstrate a real passion for wanting to work with vulnerable people in the homeless sector. Our values will be aligned to your own ethics and ideals and you will be committed to changing the life of others for the better.
* Clear verbal and written English
* Polite, assertive manner, ability to self -motivate
* Passion for working in a client/customer facing role
* Knowledge of the benefits system and tenancy legislation
* Have an interest and genuine concern for homelessness and related issues
* Knowledge of voluntary and statutory agencies
* Flexible approach to what is required from the role
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
Two Saints is committed to safeguarding and safer recruitment. We carry out pre--employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members.