Overview
Ludham and Stalham Green Surgeries are recruiting a receptionist. We are happy to consider applicants on a full or part-time basis. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.
We are looking for someone with great patient care and interpersonal skills to join our friendly team of administration assistants and receptionists. The successful applicant will have good communication skills, polite telephone manner and great patient service. They will be responsible for booking appointments, managing documents and supporting the running of the general practice.
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.
Main duties of the job
* Greeting and directing all patients;
* Making appointments and giving out appointment cards, where required;
* Accepting, issuing and handing out, letters, completed forms, specimen bottles, etc.;
* Dealing with requests for information, and managing problems and complaints;
* Advising patients of practice procedures;
* Registering new patients;
* Answering the telephone, promptly.
About us
This is an excellent opportunity to join a friendly, high achieving and supportive established rural practice providing the full range of traditional family medicine. We are well regarded and supported by our patients.
* 2 site GMS practice;
* Dispensing at both sites;
* Well established training practice;
* A cohesive practice team who will go above and beyond for their patients and their colleagues;
* A culture of leadership, supportiveness, kindness, respect, and diversity;
* EMIS Web and Footfall clinical systems;
* High QOF / DES / LCS achievement;
* Research Ready Practice;
* Excellent ANP, PNs, NA, HCA, social prescriber, first-contact physio, clinical pharmacist (as well as other ARRS roles);
* Large and supportive management, clinical and administrative team;
* Regular Practice, clinical, governance and MDT meetings;
* Collaborative working with other local practices within a very pro-active PCN;
* Work/life balance: We are situated on the beautiful Norfolk Broads which is a lovely area to live and work with affordable housing and excellent schools;
* Onsite parking;
* Employee assistance scheme;
* Employee savings scheme.
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification
Qualifications
* None
Experience
* Able to work in a polite, confidential and discreet manner, respecting patients at all times;
* Experience of working with the general public, being sensitive and empathic in distressing situations;
* Confident to work as part of a team and be able to think on your feet, independently;
* Strong IT and administration skills.
* Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
* Previous medical or healthcare receptionist experience is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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