Job description
Location: Folkestone / Kent
Salary: From £25,250
Contract: Permanent (Full Time)
Reference: 737
Closing Date: 14 October 2025
At Nationwide, a Customer Representative role is about supporting our customers with our services across all channels. From transactions on the till and handling inbound calls to supporting product applications through digital sales, you will provide first‑class service in person, by phone and online. You will be trained for this role.
This is an important role within the branch, serving as the gateway to protecting and looking after our members, working closely as a team.
We are looking for future talent in our communities to work at our branches in the Folkestone area. We will be conducting interviews to build a Talent bank in this location.
If this role is advertised as part time the salary will be pro rata.
You’ll need to be within a 45 minute commute of the branch you’re applying to work in. While major banks close branches, Nationwide remains committed to the High Street with the UK’s largest network of over 600 branches. If the location you’re considering is outside the 45 minutes, please check our other vacancies closer to you.
Your training will be based virtually in branch.
Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are important to your career journey with us. Within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
Every branch is different, and we work together to have the best version of our branches.
There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.
We build up our knowledge day in day out to ensure we can answer all our customers’ queries. They are the most important part of our day.
About you
We’re not just looking for experience and skills. We’re also interested in who you are as a person. Our customers are diverse, and we want our employees to be diverse as well.
Do you want to make a difference for our customers? As a building society, you will have the opportunity to help others by guiding them through online banking and discussing our range of services. You’ll adapt your style to suit all our customers’ needs and be comfortable using digital tools and applications.
We are the front line in protecting our customers and building our society. Our customer-first behaviours put customers and members at the heart of how we work:
* Feel what customers feel - We empathise with customers to understand their needs, ensuring decisions start and finish with customers in mind
* Say it straight - We speak honestly and directly with good intent, sharing diverse perspectives to reach the best conclusions
* Push for better - We challenge the status quo and pursue continuous improvement and personal development
* Get it done - We prioritise impact, are decisive, and deliver brilliant customer outcomes
You can strengthen your application by showing how our customer-first behaviours resonate with you, and where you may have demonstrated them.
The extras you’ll get
There are various employee benefits available at Nationwide, including:
* 25 days holiday pro rata
* From January 2026, all colleagues will have access to fully funded private medical insurance
* A personal pension – if you contribute 7% of your salary, we’ll top up by a further 16%
* Annual performance-related bonus
* Access to training to help you develop and progress your career
* A selection of benefits through our salary sacrifice scheme
* Life assurance worth 8x your salary
* Wellhub – access to health and wellness options
* Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide. As a mutual, we’re owned by our members who bank, save or have a mortgage with us. We challenge the financial sector status quo and share our profits with customers, putting their needs first.
If you’re inspired by fairer finances and making a meaningful impact, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. You will be valued, recognised and inspired to be your best. We celebrate what we achieve as a team, and work for the good of customers, communities and society. We are purpose-driven and customer-focused.
What to do next
If this role is for you, please click the ‘Apply Now’ button. Attach your up-to-date CV and answer a few quick questions for us.
Once we’ve received your application, we will invite you to the first stage: our online assessments. You’ll receive a link to your candidate hub where you’ll complete online assessments within 48 hours, including situational judgement, checking and numerical assessments focused on a member-facing role at Nationwide.
In your candidate hub you’ll find hints, tips and videos from colleagues about what it’s like to work here. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
#J-18808-Ljbffr