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Important Note: This role is based in Coventry. You will be required to travel to Slough as needed, varying week to week. The position is 4 days onsite during the training period, then transitions to 3 days onsite and 2 days working from home.
Salary: up to £24,000 per annum
We’re seeking a dedicated Customer Support Executive to join a busy and customer-focused support team. You’ll be the first point of contact for customers, managing queries throughout the life of their vehicle contract and delivering a high standard of service.
This is a fantastic opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about delivering excellent customer service.
Key Responsibilities
• Deliver an exceptional telephone and written support service, meeting departmental service levels.
• Understand customer needs and provide appropriate solutions within business processes.
• Manage all customer queries via an in-house contract management system — including financial modifications, mileage changes, and early terminations.
• Oversee end-of-contract processes and identify opportunities for renewals or extensions.
• Support a high Net Promoter Score (NPS) by encouraging feedback and acting on it.
• Stay up to date with product, compliance, and regulatory knowledge to act as a subject matter expert.
• Identify process improvements and make recommendations to improve service quality and team efficiency.
• Work collaboratively with internal teams, dealers, and broker networks to optimise business outcomes.
• Spot opportunities for upselling additional products or services.
• Provide cross-cover within the team and undertake ad hoc duties when required.
What We’re Looking For
• Desirable: Familiarity with vehicle leasing or contract hire products.
• Excellent verbal and written communication skills.
• Strong attention to detail and a methodical, organised approach.
• Numerate and analytical with the ability to work under pressure.
• Ability to use own initiative while contributing to a team.
• Basic Excel skills preferred.
• Minimum GCSEs or equivalent in Maths and English.
Why Apply?
You’ll be part of a collaborative team that prioritises service excellence and customer satisfaction. This role offers great career progression, ongoing training, and the chance to make a meaningful impact within a growing organisation.
Ready to take the next step in your career? Apply today.
Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Automation Machinery Manufacturing and Banking
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