Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform pre‑screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments. Your goal is to provide excellent customer service and ensure customers leave happy with eyewear that fits properly and meets their vision needs.
We are Vision Express, part of the EssilorLuxottica family, with over 550 stores across the UK and Ireland. We provide a range of eye care and eyewear brands including Ray‑Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples.
Responsibilities
* Provide excellent customer service and personalise assistance to customers.
* Translate professional terminology into understandable language.
* Maintain accurate customer records, prescriptions and requirements.
* Work as part of a team across the store.
* Handle challenging situations in a fast‑paced retail environment.
* Promote optical products and services to help meet store targets.
* Arrange and maintain the store’s look and feel in line with marketing guidance.
Qualifications
* Great communication and rapport building skills.
* Exceptional attention to detail.
* Knowledge of frames, lenses, and contact lenses.
* Ability to work under pressure and handle conflict.
* Confidence, passion, drive, and enthusiasm.
* Prior experience in a retail or eye care role is desirable.
Benefits
* Sales and performance‑based bonus.
* Targeted incentives.
* Pension scheme.
* Life assurance – 2× basic annual salary.
* Free annual eyewear with eligibility from day one.
* Opportunity to join the OneSight EssilorLuxottica Foundation.
* Discounts for friends and family.
* Employee Assistance Program.
* 33 days annual leave plus holiday buying/selling.
* Health benefits including Health Cash Plan, Extra life cover, Critical Illness cover, and dental plan.
* Flexible lifestyle benefits such as Gymflex, Dining Cards, travel, bike schemes.
* And so much more!
Flexibility and Working Hours
We offer flexible working arrangements, including compressed weeks or hours that can accommodate school runs or other commitments. Please let us know your ideal working week when you apply.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Health Care Provider
* Retail industry
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