Gateshead
Office Based - up to 2 days a week working from home
Fulltime / Permanent
About Us
At Arch, we build digital products that make a difference, from improving access to healthcare to transforming how people learn, work, and live. We partner with organisations tackling complex, meaningful challenges, bringing clarity, creativity, and craft to every solution.
You’ll find us working with forward-thinking clients across health, engineering, education, and fintech, always with a focus on impact and inclusivity. Since 2005, we’ve designed and delivered everything from apps and websites to complex software platforms and AI-powered tools, all with the goal of making a real, positive difference in the world. If you care about using design and technology for good, you’ll feel right at home here.
We’re a tight-knit, ambitious studio based in the North East, with a reputation for delivering high-quality work that actually works. Collaboration is at the heart of everything we do — no egos, just smart people solving problems together. We offer a supportive, flexible environment where you’ll have space to grow, lead, and do your best work. This is a place where your skills will stretch, your ideas will matter, and your impact will be seen
Role Overview
We are looking for a Technical Product Owner to join our growing digital agency, working across multiple client engagements to deliver high-quality, technology-driven products.
Reporting into the Product Department Manager you will work closely with clients, designers, developers, and delivery leads to translate business goals into well-defined, prioritised product backlogs. This is a hands-on role requiring strong technical understanding, excellent client communication skills, and the ability to manage multiple priorities in a fast-paced agency environment.
Key Responsibilities
Client & Stakeholder Engagement
* Act as the product contact for assigned client accounts
* Lead discovery sessions and workshops to understand client goals and constraints
* Translate client requirements into clear product outcomes and technical scopes
* Manage expectations, scope, and priorities with both internal teams and clients
* Present product progress, demos, and roadmap updates to clients
Product Ownership & Delivery
* Own and manage product backlogs across multiple client products (web & app)
* Write clear user stories, acceptance criteria, and technical requirements
* Prioritise work based on value, risk, dependencies, and delivery timelines
* Work closely with development teams during Sprint planning, delivery, and reviews
* Accept completed work and ensure it meets agreed quality standards
Technical Leadership
* Collaborate with engineers and architects to define technical approaches
* Understand and communicate technical trade-offs to non-technical stakeholders
* Ensure non-functional requirements such as performance, security, and scalability are addressed
* Support technical discovery, estimation, and solution design activities
Agency Delivery & Continuous Improvement
* Contribute to improving agency delivery practices and ways of working
* Support pre-sales activities, including scoping, estimates, and proposals
* Balance delivery across multiple clients and products
* Champion Agile principles and user-centred design practices
Skills & Experience
Essential
* Proven experience as a Product Owner or Technical Product Owner, ideally in an agency or consultancy
* Strong knowledge of Agile / Scrum delivery
* Experience working on client-facing digital products
* Good technical understanding (APIs, integrations, data, cloud-based systems)
* Excellent communication and facilitation skills
* Ability to manage changing priorities and multiple stakeholders
Desirable
* Agency or consultancy background
* Experience with SaaS, platforms, or bespoke digital solutions
* Familiarity with cloud platforms (AWS, Azure, GCP)
* Experience supporting discovery phases and pre-sales work
* Preferred but not essential - Product Owner certification (PSPO, CSPO, SAFe PO/PM)
What We Offer
* Competitive salary and benefits
* Up to two days working from home per week
* Exposure to a wide range of clients, sectors, and technologies
* Strong focus on learning and professional development
* Supportive, collaborative agency culture
* 25 days holiday plus Bank Holidays
* 10 days workcation (reduced working day from anywhere in the world)
* Health scheme
* Death In Service
* Pension
* EV and Bike to Work schemes
* Onsite physio
* Great social and community events
Who This Role Is For
This role is ideal for someone who:
* Enjoys variety and fast-paced delivery
* Is confident working directly with clients
* Can balance commercial awareness with product quality
* Thrives in collaborative, cross-functional teams
* Organised and a great communicator
* Self-starter