About the Role
The Care Partner will provide care management to LiveBetter In-Home Support participants, responsible for delivering care management activities that enable older people to live safely and independently at home. Working within a rights-based, person-centred framework, the Care Partner collaborates with participants, their supporters, and interdisciplinary teams to coordinate tailored, responsive and inclusive support.
You will function as relationship-based care managers who provide ongoing planning, monitoring, service coordination, and education—with a strong focus on wellness, reablement, and culturally safe care. This can also include provision of external services with subcontractors.
You will provide guidance and support as required to Home Care Workers delivering services to participants, ensuring high quality services are delivered efficiently and effectively to safeguard the sustainability of the service and of LiveBetter operations.
You will also play a pivotal role in providing coordination planning and overseeing care service delivery across all support streams including Support at Home, End of Life pathway, Assistive Technology and Home Modifications, Restorative Care pathway, Commonwealth Home Support Program, Home Care Packages, Veterans Home Care, NDIS in-home services and Fee for Service.
About You
We would love to hear from you if you are a professional and caring person who is prepared to embrace our values of Integrity, Respect, Cooperation, Empowerment and Excellence in your day to day work life.
To be successful in this role, you will also have the following:
* Experience in Care Coordination, Case management or similar roles in aged care, health or disability
* Understanding of the Support at Home Program, Quality standards and Aged Care rights
* Ability to interpret clinical guidance and escalate appropriately
* Understanding of the care needs of participants including complex, chronic and ageing needs (including people living with dementia) who are living in the community
* Ability to develop and review individualised persona centred plans that support participants wellbeing
* Ability to think critically, holistically, clinically and strategically around a person’s care needs
* Proficiency in Care Management or Customer Relationship Management systems
* Strong communication skills, empathy and cultural competence
* Excellent problem-solving skills ability to work independently in a high-pressure environment
* Ability to effectively support a diverse team across a large geographical area
* Ability to meet identified targets and comply with program guidelines and budget
* High level computer skills, including high level Microsoft Excel and database skills
* Qualifications equivalent to or working towards Diploma in Community services, Case Management, Aged Care (minimum Statement of Attainment in Case Management)
* Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with responsibilities of the role
* Current First Aid and CPR Certificates
* Vaccinations in-line with state health requirements