Position
Office Administrator
Qualifications
* A degree and at least 1 year of experience in healthcare or administrative roles are preferred
Responsibilities
* Serve as point of contact for all incoming enquiries via telephone, email, and face-to-face interactions, ensuring professional and timely responses.
* Maintain, update, and manage staff rosters, shift allocations, and office scheduling systems to ensure optimal workforce coverage.
* Oversee and update internal trackers, databases, and client records in strict compliance with GDPR and data protection policies.
* Prepare, draft, and format letters, memos, reports, and other documentation as requested by management.
* Maintain accurate filing systems and securely archive documents in line with data protection regulations.
* Manage office supplies, utilities, and coordinate maintenance requests to ensure a well-functioning work environment.
* Support recruitment processes by coordinating shortlisting, scheduling interviews, issuing offer letters, and communicating with candidates.
* Assist with induction and onboarding activities for new employees, ensuring smooth integration into the organisation.
* Keep personnel files, right-to-work documentation, and compliance checklists up to date and readily accessible.
* Act as a liaison with domiciliary care clients, handling service enquiries and providing timely updates.
* Maintain detailed logs of company vehicle checks, insurance, MOTs, and oversee renewal schedules for the business fleet.
* Monitor and track deadlines for key company certifications, including ICO, CQC, and insurance, ensuring all renewals are completed promptly.
* Support the implementation and continuous improvement of office procedures and quality standards.
* Escalate urgent issues or service disruptions to senior management promptly and efficiently.
* Assist in organising staff meetings, including preparing agendas, distributing meeting materials, and accurately recording minutes.
* Foster a culture of continuous improvement, teamwork, and excellent customer service throughout all administrative activities.
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