AR857 - Hire Manager
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Location: Burton Latimer
Salary: £36,000+ Benefits
Overview:
First Military Recruitment are currently seeking a Hire Manager on behalf of one of our clients.
The successful candidate will be responsible for leading the short-term hire and sales administration function, ensuring efficient day-to-day operations, high levels of customer service, and strong team performance.
Our client strongly encourages applications from ex-military personnel; however, all candidates will be considered.
Duties and Responsibilities:
* Manage the day-to-day operations of the hire department.
* Lead the team across all areas of short-term hire, including scheduling, customer communication, transport bookings, quotations, and invoicing.
* Support sales administration processes, including preparing sales packs, raising and issuing purchase orders, and liaising with suppliers.
* Ensure accurate data entry and tracking of equipment orders within the operating system.
* Oversee the booking-in process for delivered equipment and ensure timely invoicing.
* Work with third-party finance companies on sale and buy-back agreements.
* Ensure all hire and sales administration is completed accurately and within required timeframes.
* Develop and maintain relationships with existing suppliers while identifying new cross-hire opportunities.
* Build strong customer relationships and resolve issues promptly and effectively.
* Take ownership of day-to-day operational challenges and drive resolutions.
* Collaborate closely with service and sales teams to ensure smooth operations.
* Ensure compliance with CRM system usage and contribute to ongoing process improvements.
* Support the development and continuous improvement of internal systems.
* Encourage team development and personal growth in line with business needs.
* Support the team in achieving KPI targets.
* Act as a representative of the company, maintaining professionalism and high service standards at all times.
Skills and Qualifications:
* Knowledge of plant and/or equipment hire is desirable.
* Previous experience managing or leading a team.
* Strong organisational and administrative skills.
* Proactive and self-motivated approach to work.
* Excellent customer service skills.
* Strong communication skills, both verbal and written.
* Confident using Microsoft Office and CRM systems (e.g., Protean).
* Ability to work collaboratively as part of a team. xsngvjr
* Experience within the service or hire industry is advantageous but not essential.
Location: Burton Latimer
Salary: £36,000+ Benefits