Role Summary
We are seeking an organized, experienced, and highly motivated Workshop Controller to lead and manage the day-to-day operations of our busy workshop. Working within a small, dedicated team of technicians, you will be the central point of control, ensuring maximum efficiency, high-quality workmanship, and excellent customer service delivery. This role requires a hands-on approach, strong technical understanding, and exceptional leadership and communication skills.
Key Responsibilitie
Workshop Operations & Efficiency
* Scheduling and Work Allocation: Plan, organize, and prioritize the daily workflow and work schedules for all workshop technicians, ensuring optimal utilization of time and resources.
* Job Management: Monitor the progress of all jobs (service, repair, maintenance) to ensure they are completed on time and to the required standard, escalating issues as necessary.
* Quality Control: Implement and oversee quality control checks on completed work before vehicle handover, minimizing rework and ensuring customer satisfaction.
* Resource Management: Manage the ordering, receipt, and allocation of parts and materials, ensuring stock levels are maintained efficiently.
Team Leadership & Management
* Supervision: Provide day-to-day leadership, guidance, and technical support to the workshop team.
* Performance: Monitor technician productivity and efficiency, implementing measures to improve output without compromising quality.
* Training & Development: Identify training needs for team members and support continuous professional development.
* Communication: Act as the primary technical liaison between the service reception/front office staff and the workshop team.
Technical & Compliance
* Technical Support: Assist technicians with complex diagnoses and challenging technical issues as needed.
* Health & Safety: Ensure the workshop operates in strict accordance with all company and legal Health & Safety procedures, maintaining a clean and organized work environment.
* Compliance: Oversee the correct use of diagnostic equipment, ensuring all paperwork, job cards, and documentation are completed accurately and promptly.
Essential Skills & Qualifications
* Proven experience ([Insert Number] years) in a technical automotive role (e.g., Technician, Master Technician).
* Previous experience in a supervisory, team leader, or Workshop Controller position is highly desirable.
* Strong technical background and deep understanding of vehicle systems, repair procedures, and diagnostics.
* Exceptional organizational skills, with the ability to manage multiple tasks and prioritize effectively under pressure.
* Excellent communication skills, both written and verbal, for interacting with staff and management.
* Proficiency with workshop management software systems (e.g., dealer management systems/DMS).
* Valid drivers license.
What We Offer
* Competitive salary based on experience.
* Opportunity to lead a dedicated, small team in a friendly working environment.
* Company fuel card
* Free MOT
* Bonus
Job Type: Full-time
Pay: £35,000.00-£45,000.00 per year
Benefits:
* Company pension
* Employee discount
Work Location: In person