Job summary
Come and join us! Are you a qualified practitioner with experience of mental health urgent care and are interested in quality improvement and supporting staff. If so, the role of Duty Coordinator could be for you.
This role may be eligible for sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. However, sponsorship can only be provided where applicants meet the specific requirements, therefore, we recommend that you assess your eligibility before applying for this position. Visit
Main duties of the job
The role of Duty Coordinator will be based within the 111(2) Service providing duty coordination to the Crisis urgent care teams across the Durham Tees Valley area. The role will be to offer clinical support and coordination of workload across the services, supporting and inducting staff in processes and practice within the service, offering clinical and management supervision to the team, develop close working relationships with key stakeholders such as NEAS, monitoring of the KPI's for the service and the implementation of quality assurance measures within the organisation Your role will be to support the staff within the team with complex calls and challenging, rapidly changing situations.
You will work as part of a team of people who have a passion for helping those in crisis, where no two days are the same. Professional registration within Mental health, social care or an Allied Professional registration with mental health experience is essential and experience within an urgent mental health care setting is desirable. Full training and induction in the role will be provided.
About us
This is a job where you can truly make a positive impact in the crisis services, enabling improved access to mental health care for the people within the community. You will need to be resilient, to think on your feet and be quick to adapt to changing situations. You will be part of a supportive and encouraging team that is constantly learning and growing, and you will be given opportunities to develop new skills and take on new challenges.
Details
Date posted
28 April 2026
Pay scheme
Agenda for change
Band
Band 7
Salary
£49,387 to £56,515 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
346-DDA-033-26-A
Job locations
West Park Hospital
Edward Pease Way
Darlington
DL2 2TS
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential
1. Current professional registration with Nursing & Midwifery Council (RMNH/RNLD/RNC-CAMHS only), The Health and Care professionals' council - HCPC (OT/Paramedics) or Social Work England registration (Social worker)
2. Post Grad Diploma willing to work towards and achieve within 2 years
3. Recognised Practice Supervisor and or Practice Assessor, clinical educator or equivalent. Must be achieved within 6 months
Desirable
4. Leadership or management qualification
5. Post-graduate qualification in a relevant area
Knowledge and Experience
Essential
6. Minimum of 2 years clinical experience at band 6 (or equivalent of Band 6) or above working with people with mental ill health, Autism, or Learning Disability in a care environment.
7. Understanding of relevant legislation (. Mental Health Act, Mental Capacity Act).
8. Clinical Risk Assessment and Management and its application in practice.
9. Detailed understanding of Safeguarding and its application in practice.
10. Demonstrable knowledge to post-graduate level of evidence-based practice in caring for patients in the designated field.
11. Evidence of Continuing Professional Development
12. Clinical Supervisor
Desirable
13. Experience of working in an Urgent care setting and have an understanding of acute mental illness
Leadership
Essential
14. Leadership
Desirable
15. Ability to problem solve and provide clinical leadership