Job overview
"We are seeking an experienced IT Business Relationship & Change Manager to join our ICT Operations team. The successful candidate will be responsible for providing high-quality business support that underpins all activities within the IM&T Department. This role involves managing the implementation of project and ICT-related change programmes, leading changes in approach, systems, and processes, and ensuring that all transformation projects adhere to a strict change control process.
Main duties of the job
Key Responsibilities:
Deliver a client-focused service that promotes excellent customer service and good working relationships.
Manage all problems and changes within an ITIL-based framework, including new business planning, Change Advisory Board (CAB), and the production of management information.
Oversee the Configuration Management Database (CMDB) and assess the impact of transformation projects on service delivery.
Plan, monitor, and record software license and hardware assets to ensure compliance with vendor contracts.
Communicate effectively with a range of internal and external staff, maintaining a professional demeanor and delivering client-focused support in line with Trust values.
Lead and motivate a team, ensuring high standards of service delivery and staff development.
Working for our organisation
We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, was named the top CEO by the Health Service Journal in 2024.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.
Our patients are benefitting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.
The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.
We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Person specification
Education/ Qualifications
Essential criteria
1. Degree level or equivalent experience in an IT related subject.
Desirable criteria
2. Project management experience of managing small and medium scale projects (e.g. PRINCE2).
Experience/ Knowledge
Essential criteria
3. 3 + Years experience working in an ITIL environment.
4. Previous experience of Change Management in an enterprise environment.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.