Overview
Recruitment Account Manager - Onsite Recruitment
This is an onsite role Monday - Friday with some weekend on call work.
Location: Hams Hall Coleshill
Randstad Inhouse Services (RIS) is looking for an experienced Account Manager to ensure the smooth running of the operation across our site in Coleshill, on a key account in the division, Sainsburys.
The opportunity to work for a key account within RIS is fantastic for someone looking to take the next step in their career within one of the largest recruitment companies on the planet, and play a vital role in the success of the account.
Responsibilities
* People management across the site.
* Develop a long-lasting relationship with the client and extend the network within the client.
* In cooperation with the Randstad Continuous Improvement team promote new business opportunities to the client (e.g. cost savings, process improvement, tech roll outs, overall enhanced quality of service etc).
* Managing a large team of Account Specialists, as well as experience in high volume recruitment - in any industry.
* Deliver regular business reviews to key stakeholders within client base, and feel comfortable leading meetings and presenting to high level stakeholders.
* Understand the processes including payroll, billing and debt management.
* Monitor and improve the invoicing and potential debt.
* Identifying talent and creating opportunities for development.
* Demonstrating inspirational leadership and leading by example.
* Supporting team with day to day activities such as recruitment and selection and management of ER cases.
* Basic knowledge of ER/HR is required to carry out investigations and disciplinaries.
* Planning of the pipeline in line with the demand of the clients with the use of planning tools.
* Produce relevant and timely management information (MI) for each site.
* Conduct monthly 1-1s using great conversations to drive performance.
* Experience of managing a multiple client base and onsite locations is preferable but not essential.
KPIs
* Client satisfaction: Contractual SLA fulfilment (shift fulfilment, absence, attrition, invoice accuracy), pool capacity, recruitment plan, new starter fulfilment rates, client satisfaction survey.
* Turnover: Added value, operating lean process, talent satisfaction.
* Team engagement: 1 to 1’s, coaching and development.
* Compliance: Audits, Process Reviews, Database integrity, legislative requirements.
* Cost savings: Track account specific.
* Business growth: generate new business opportunities within existing clients.
Required experience
* End to end recruitment process across a variety of roles, at a number of sites and/or clients.
* Minimum 2 years experience in a similar role.
* Proven experience managing a high volume staff workforce.
* CV searching and matching job specifications with the desired candidates.
* Interpretation, collation and delivery of Management Information (MI) through regular onsite visits and formal business reviews.
* Tailor and formulate recruitment plans, using a variety of approaches depending on labour market.
* Use of a range of Microsoft/Google packages including Excel/Sheets and PowerPoint/Slides.
* Proven people management experience including: challenging conversations, showing empathy when required, performance management & 1-1’s.
* Succession planning through people development and coaching.
If you want to join one of the world\'s largest, leading recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to your candidates and clients then please do get in touch today by applying today!
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