Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone.
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
To provide an efficient, high quality comprehensive administrative support to the large Dermatology unit.
To act as a central point of information and communication for the clinical team.
To provide a full secretarial support service to clinicians and specialist nurses in the absence of the band 4 medical secretary.
To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes.
Main duties of the job
To produce correspondence and reports by the use of audio transcription technology.
To file clinic letters into case notes and ensure that all details are enclosed following clinics.
To provide comprehensive administrative, clerical and audio typing support to Clinicians and their teams.
To deal with telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.
To maintain filing systems that facilitates the effective running of the department.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream
Detailed job description and main responsibilities
To have a systematic and methodical approach to work with attention to detail.
Ability to demonstrate good interpersonal, oral and written communication skills especially when dealing with highly sensitive information and where there are barriers to understanding.
Ability to demonstrate good organisational skills and to prioritise/manage own workload in a demanding environment.
Ability to develop and implement new and existing systems in the department.
Ability to organise meetings, take and distribute minutes.
Ability to meet deadlines.
Ability to use Word, Excel, PowerPoint and Access database software
Ability to use a PC for word processing to a high standard.
Ability to use internet/intranet to gather information for a wider range of uses.
Person specification
Essential criteria
6. Good standard of education
7. GCSEs or equivalent
8. RSA3 Typing/Word Processing or other recognised qualification or equivalent experience
Desirable criteria
9. ECDL
10. NVQ4 in admin or equivalent experience
11. AMSPAR or equivalent
Experience
Essential criteria
12. Minimum of 2 years’ typing and or secretarial experience within a medical environment
13. Computer skills and a willingness to learn new software packages.
14. Audio and copy typewriting skills
15. Experience of managing competing and varied demands
16. Good telephone manner
Desirable criteria
17. Use of digital dictation systems
Knowledge and Skills
Essential criteria
18. To have a systematic and methodical approach to work with attention to detail.
19. Ability to develop and implement new and existing systems in the department.
20. Ability to organise meetings, take and distribute minutes.
21. Ability to meet deadlines.
22. Ability to use Word, Excel, PowerPoint and Access database software
23. Ability to use a PC for word processing to a high standard
24. Ability to use internet/intranet to gather information for a wider range of uses.
Personal Qualities
Essential criteria
25. Ability to deal tactfully and sympathetically with parents/carers, members of the public and professionals
26. Ability to demonstrate an understanding and respect for confidentiality.
27. Ability to work closely with team members and external parties.
28. Responsive to change and ideas, adapt to new systems.
29. Ability to work flexibly.
30. Motivation to participate in personal and professional development programmes.
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note, not all roles will meet the criteria for a skilled worker visa.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.
We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.