Overview
Reception and Customer Service Support
Are you an unappreciated, yet experienced Front of House or Customer Service Support person, looking for an opportunity where your hard work and expertise are truly valued? Do you want to join a supportive environment that recognises and appreciates your diligent efforts? Are you passionate about business and working in the local businesses' community? Imagine being the 1st point of contact for businesspeople in North East Lincolnshire, who are looking to join this local business hub that is dedicated to helping them grow and prosper. If this is you, then read on. Our client is a local business that runs a Club for SME's supporting over 350 local businesses with advice, resources and events, designed to help them grow. They are looking for a friendly, adaptable and versatile person to be Front of House on the Business Club Reception and provide various customer support activities as required.
Benefits They Offer:
* The opportunity to work within a dynamic and rapidly growing business
* Regular Personal Development Opportunities
* Part of a small, welcoming and supportive team with a great team culture
* Private Health Cash Plan
* 5 weeks paid leave
* Annual Salary Reviews
Hours & Salary:
* Full-time; 37 Hours per week
* Monday - Thursday from 8:30am - 5:00pm
* Friday from 8:30am - 4:30pm
* Office-based salary: £23,492.04
Responsibilities
* Offer high-quality front-of-house duties at The Club as directed.
* Take a proactive role in the day-to-day running of the centre and the events held there. This includes processing Room Booking, Virtual Business Address and Membership forms.
* Always maintaining a professional setting, ensuring meeting rooms and communal areas are always of a high standard, and the facility is always presented at its best.
* Log all client enquiries on the Company CRM system accurately and direct enquiries appropriately.
* Regularly monitor social media platforms, prepare and upload new content in addition to content provided, and respond to comments appropriately.
* Carry out administration duties such as filing, photocopying, mail sorting, as well as those of a non-routine nature, which may involve information/materials of a confidential nature.
* Monitor and order stationery and consumable stock.
* Ensure meetings and events run smoothly, including room settings, audiovisual equipment, refreshments, visitor greetings etc.
* Provide support for organising and running events, workshops and associated promotional activity across all sites.
* Provide client support to clients, tenants and members at all times.
* Respond promptly to customer and general enquiries via telephone, email and other forms of correspondence.
* Contact clients, tenants and members via telephone or email as required or directed.
* Undertake specified duties as required by the Company from time to time; where duties are greater in responsibility or skill, full training and appropriate supervision will be given.
* Work after hours and weekends where reasonably required.
Qualifications
* Experience in Front of House or Customer Service Support (as described in the overview).
About the Role and Process
If you want to join a well-established small business with a great reputation and big aspirations, and be a major part of their future growth, then this is the role for you. Our client's selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them. They look forward to hearing from you. Don't miss this opportunity. Start your application NOW!
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