Job Opportunity: Garage Services Team Leader at Halfords
Join our exciting Halfords Garage Services team at one of our new Fusion centres, equipped with the latest facilities to provide a first-class customer experience and a great working environment. As a team leader, you'll play a pivotal role in driving the centre's success, supported by an Assistant Manager and Workshop Controller. Lead a team of around 11 skilled technicians and customer service advisors to deliver seamless service.
Benefits:
* Average uncapped bonus of £10,800 per year (potential to earn more)
* 5 days a week
* Refer a friend scheme – T&C's apply
Success in this role involves:
* Achieving success with teams and delivering fantastic customer experiences
* Managing day-to-day operations to maximise profit and minimise loss
* Ensuring quality standards and results through excellence
* Optimising workforce scheduling to meet customer demand
* Analyzing customer metrics and centre performance to exceed sales, margin, and profit targets
Required Experience and Skills:
* Proven success in exceeding customer metrics targets and delivering effective coaching
* Management experience, including capability and performance management
* Experience developing colleagues through technical training
* Track record of meeting sales targets and compliance standards (Health & Safety, quality)
* Excellent verbal and written communication skills
* Labour force scheduling and time management skills
* Proficiency in Microsoft Word, Excel, PowerPoint, and in-house systems
* Valid full driving licence
Rewards and Benefits:
* Holiday and contributory pension
* 25% off most products in Halfords stores and online
* Up to 50% discount on garage bills at Halfords Autocentre
* Discount on Breakdown Cover and bike cover
* At least 25% colleague discount at Tredz
* Life assurance, uniform, and various shopping discounts
* Employee assistance programme, Trade Price Bike Scheme, Sharesave scheme, Wagestream app, and Health Cash Plan
We are growing rapidly, focusing on motoring services and electric mobility. Join us and be part of our success story in getting the nation safely back on the move.
Not sure if you meet all criteria? We encourage you to apply anyway! We are committed to creating an inclusive workplace and welcome applications from all backgrounds.
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