Job Description
IT Support Analyst Engineer
Our client is seeking to recruit an IT Support Analyst Engineer with 3 to 5 years of experience in IT Network and Support, ideally from a banking environment.
Responsibilities include:
* Support and maintenance of the IT infrastructure, providing IT support to staff and group colleagues.
* Responding to service outages and IT-related problems; maintaining system security.
* Providing IT support to branch staff for software, hardware, and networking issues, including installation, configuration, and troubleshooting.
* Supporting endpoint security measures such as antivirus, firewalls, patching, and two-factor authentication.
* Managing daily project operations and assisting in IT project delivery.
* Providing end-user computing support.
* Coordinating between London users and Group IT Security regarding system access and permissions, following the Group Access Matrix Protocol.
* Implementing disaster recovery and backup procedures in line with Group standards.
* Supporting reporting processes for the London Compliance team to ensure AML compliance.
* Extracting data for reporting to various stakeholders.
* Administering systems, including managing access and system matrices.
* Monitoring networking equipment such as switches, firewalls, and other appliances, including server room support.
* Performing maintenance checks to ensure smooth IT operations and infrastructure performance.
* Managing inventory of IT equipment and services.
* Ensuring readiness of the BCP site for continuous operations.
* Maintaining the branch PABX system and recording systems.
* Conducting monthly infrastructure tests and risk assessments.
* Managing incident handling procedures.
* Supporting branch operations as needed and other tasks assigned by the Branch General Manager.
* Ensuring compliance with FCA/PRA conduct rules and mandatory training requirements.
Qualifications and Experience:
* Bachelor's or Master's degree or professional qualification in IT, Information Systems, Computer Science, or related discipline.
* At least 3 years of experience in IT, preferably in banking or financial services, with strong troubleshooting skills in Windows, Office, and conferencing applications.
Technical Skills:
* Proficiency in common operating systems and networking.
* Software proficiency and programming knowledge.
* Project management and data analysis skills.
Personal Skills:
* Strong interpersonal, written, and verbal communication skills in English.
* Stakeholder engagement skills.
The position is based in Central London with a salary range of £40K - £45K. Please send your CV in Word format, including your salary expectations and notice period.
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