Who You Are As a Senior Finance Assistant in Debt Recovery, you will possess relevant technical knowledge of procedures and practices associated with operating a specialist Debt Recovery administrative service. You should have good working knowledge of MS Excel, SAP, or similar IT finance systems, along with a sound understanding of IT and general office applications like Microsoft Office. You will have a keen awareness of financial and performance management environments, including basic accounting principles and performance analysis methodologies. What the job involves This role is focused on Debt Recovery within the Accounts Receivable team. Your primary responsibility will be to follow a variety of core debt recovery processes to ensure efficient debt recovery. You will provide a reliable, efficient, and effective service with high-level administrative work, including liaising with clients about debt via telephone, email, and letter. Other tasks include responding to client queries, providing standard information and guidance, maintaining records, escalating cases as needed, producing standard correspondence, and supporting daily operations following set procedures. Skills Analytical and numeracy skills for budget monitoring and performance data Clear and effective written communication for reports and email communication Strong verbal communication skills for client and team interactions Ability to adapt and embrace change in a dynamic work environment Capability to plan and organize work over the medium term Proficient technical skills in MS Excel and awareness of SAP or similar systems Sound overall IT skills for daily office tasks