Customer Service Coordinator - CBRE
Inverness, Scotland, United Kingdom
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Customer Service Advisor to join the team located in Inverness! The position includes FM services and Customer Services, involving daily inspections, procedures and duties in line with FM contract specifications.
Responsibilities
* Provide a supportive role under the Facilities Manager and FM Supervisors
* Complete nominated tasks, customer care surveys, activities and projects organised in connection with our client
* Assist / contribute to maintaining the partnership and close working relationship with our client
* Comply with all company policies and procedures
* Identify, investigate, and report issues in relation to Maintenance, Customer services and Airport Facilities within the FM contract specifications and escalates / resolves to a satisfactory conclusion
* Maintain up‑to‑date knowledge in, and adhere to, all documentation in relation to Emergency planning and controls
* Contribute towards the completion of daily and weekly tasks generated on a work schedule
This is a maternity cover position ending July 2026.
Hours
* 26.5 hrs per week
* One weekend in 3
* Sat 06:30 - 16:00 & Sunday 11:30 - 18:45
* Disruptions to scheduled working hours can result due to weather delays and airline / airport operational issues
* Rostered shifts to include on call duty (supplemented payment per shift over and above basic salary)
EQUAL OPPORTUNITIES
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
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