A fantastic opportunity has arisen for an Application Support Analyst within the Clinical Applications Support Team (Live Services).
Please note that the salary threshold for this post does not meet the requirements to apply for a UK certificate of sponsorship.
You will be joining Devon Partnership Trust, which encompasses urban, rural, and coastal areas, making it a fascinating and beautiful place to work.
The Clinical Applications Support Team is responsible for the effective deployment, management, and use of several key line-of-business applications and supplementary systems.
The successful candidate will join a dynamic, motivated, and skilled service desk team within the wider Digital, Data and Technology Department.
The department supports the digital innovation and transformation of the Trust's operations, aligning to technical service needs.
Previous applicants need not apply.
Main duties of the job
This role provides second-line support for clinical applications used within the Trust, including the Electronic Patient Record system SystmOne, Smartcards, and other applications via a ServiceNow platform.
The post holder will be responsible for:
1. Ticket management to fulfill service requests and investigate staff-raised problems, providing routine resolutions, guidance, and less frequent investigations.
2. Supporting users daily, using Standard Operating Procedures, liaising with vendors to identify and resolve issues swiftly.
3. Adapting applications following change management procedures.
4. Upholding organisational policies on access, use, quality, and data sharing, and promoting these policies.
5. Participating in an out-of-hours on-call rota for clinical application access support, once trained.
6. Offering flexible working arrangements, including hybrid working options.
Note: The salary does not meet visa sponsorship requirements; applications requiring sponsorship are not accepted.
About us
We provide mental health, learning disability, and neurodiversity services, along with specialist & secure services regionally and nationally. We promote good mental health & wellbeing, leveraging organisational and partnership resources to deliver high-quality, safe, and recovery-focused services.
We value coproduction, involving patients, families, and carers in our work.
Our values
We recruit based on qualifications, experience, and demonstration of core behaviors such as commitment to care quality, respect, dignity, compassion, and openness to new ideas.
We are committed to inclusivity and encourage applications from all community sections, supporting flexible working. We particularly welcome applicants with lived experience of mental health conditions, neurodiversity, or learning disabilities. We are a Disability Confident Leader.
Job responsibilities
Communication and Working Relationship Skills
* Providing timely, relevant advice and guidance.
* Collaborating with team members and stakeholders to investigate variances and implement solutions.
* Supporting internal and external communications, including preparing correspondence and complex papers.
* Maintaining constructive relationships across stakeholders.
* Participating in working groups and projects, providing analytical advice.
* Communicating risks, issues, and dependencies through briefings and reports.
Analytical and Judgemental Skills
* Gathering and analyzing information to assist problem-solving.
* Maintaining and organizing data to evidence practice and predict demands.
* Using risk and issue tracking mechanisms for proactive resolution.
* Participating in meetings and providing support and advice.
Planning and Organisational Skills
* Participating in training and evaluating its effectiveness.
* Delivering objectives, prioritizing work within deadlines, and adjusting as needed.
Responsibility for Patient/Client Care, Treatment, and Therapy
* This role does not deliver direct patient care but impacts care delivery and clinical safety.
* Understanding and communicating the implications of system changes on patient pathways.
Policy and Service Development
* Engaging in service development, quality improvement, and business change.
* Providing feedback on policy translation and compliance.
Finance and Resources
* Achieving financial and resource objectives, maximizing digital platform benefits, and managing budgets.
Human Resources
* Providing technical coaching and training to users and superusers.
Information Resources and Administrative Duties
* Ensuring the operation of critical systems, routine database management, fault investigation, and configuration adjustments.
* Participating in out-of-hours support rotations.
Research and Development
* Undertaking audits, surveys, and testing solutions pre-implementation and during upgrades.
Freedom to Act
* Working within a small team, prioritizing tasks, and referring issues beyond remit.
* Applying national standards and guidance to ensure compliance.
Additional Tasks
* Promoting equality and diversity, adhering to policies, and supporting inclusive practices.
* Ensuring openness, transparency, and infection control policies are followed.
Person Specification
Qualifications
* ITIL Foundation certification.
* CITP or equivalent diploma.
* GCSEs in Mathematics and English.
* Experience in application support, systems administration, and service desk operations.
Experience
* Using key business systems and service management tools.
* Proficiency in Microsoft Office and data analysis.
* Experience working across teams, managing workload, and working under pressure.
* Knowledge of NHS systems and IT change management practices.
Other
* Ability to work with tact and diplomacy, maintaining confidentiality.
Disclosure and Barring Service Check
This post requires a DBS check due to the nature of the role.
Full-time, flexible, and hybrid working options available.
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