Job overview
To provide high-quality administrative and clerical support to the nursing and medical staff on the AMU inpatient wards and the Medical Same Day Emergency Care (SDEC) department. The role includes responsibility for managing patient information and ensuring the accuracy of data quality. It also involves assisting nursing staff with discharge planning and providing a professional and welcoming front-of-house service for patients, visitors, and staff, ensuring they are appropriately informed.
Main duties of the job
Data Quality
1. Update and maintain accurate patient data, including complete patient demographics such as next-of-kin and ethnicity details, on the EPIC system and within medical records.
2. Enter and retrieve data from all current Trust computer systems, ensuring adherence to acceptable data quality standards. Use circulated data quality reports to correct any omissions.
3. Ensure that full medical records are available for all patients admitted to the ward by uploading paper notes to EPIC and digitising all paper documents in a timely manner.
4. Support clinical staff with the smooth flow and timely discharge of patients.
Customer Care / Patient Liaison
5. Provide a full front-of-house service by welcoming patients and their relatives/visitors onto the ward, while ensuring that security and infection control measures are strictly followed.
6. Answer ward telephone enquiries promptly, efficiently, and politely. Resolve local issues where possible, or refer them to relevant staff as appropriate. Be mindful of the sensitivity of such calls, and ensure that all messages are relayed accurately via email or written notes.
7. Coordinate the transfer of patients to tertiary centres or continuing care settings ( nursing homes, residential homes, or hospices). This includes arranging transport and ensuring the clinical team completes all relevant documentation prior to discharge.
Working for our organisation
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.