Overview
Join to apply for the Store Colleague role at JD Sports Fashion.
We are a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. We aim to be the leading global omnichannel retailer in the sports and outdoor industry. You will help us achieve this by being people-led, innovative and customer-focused, delivering operational excellence while identifying new areas of growth.
Role overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers opportunities for career development for those motivated by progression.
Responsibilities
* Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
* Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner.
* Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
* Contribute to achieving or exceeding the stores monthly sales target.
* Drive additional KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* An ability to view challenges as opportunities to develop yourself and your career.
* Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from retail and hospitality partners through the benefits platform.
* Access to counselling services, digital health and well-being advice.
* Health cash plans and a wide range of internal development courses.
* Access to apprenticeships and accredited qualifications (England Only).
* Discounted Gym memberships at JD Gyms.
* Opportunities to volunteer and contribute to JD Foundation and employer engagement forums.
* Incremental holiday allowance and staff discounts on JD Group brands.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Retail
Note: This description may include references to locations and postings that are for information purposes to reflect current hiring activity.
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