Laing O'Rourke is looking for a Service Desk professional to join the IT Support team in Dartford. The role involves providing high-quality remote support across UK sites. Key responsibilities include managing incidents, fulfilling service requests, and ensuring customer satisfaction within SLAs. Candidates should have strong Service Desk experience in an ITIL environment and knowledge of Microsoft 365, Azure AD, and IT systems. The position requires a customer-focused attitude and strong problem-solving skills, with working hours being shift-based between 7am–6pm.
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