Customer Service Advisor
Widnes
£25,929 – £30,505
Permanent, Full Time (37 hours per week)
Here at Halton Housing, we are looking for 2 experienced and proactive Customer Service Advisors to work across our vibrant organisation.
What You’ll Do:
· Handle all customer enquiries and requests for service, providing effective, efficient, and excellent services, aiming to resolve at first point of contact where possible
· Logging, triaging, and booking of appointments for responsive and packaged repairs
· Proactive communication with customers regarding the status of repairs, amending, cancelling, or rescheduling of appointments
· Communication with maintenance technicians regarding emergencies, changes to schedules, cancellations etc
· Proactive communication with customers for longer lead time jobs
· Responding to first line enquiries regarding all customer appointments
What You’ll Need:
· Experience of working in a customer service, customer contact role with proven passion in delivering the customer experience and service excellence
· Solid customer service and communication skills
· Ability to follow defined processes and procedures in an accurate and consistent manner
· Good experience and knowledge of IT packages
What You’ll Get:
· 27 day holiday entitlement, plus bank holidays
· Opportunity to buy or sell holidays
· Competitive salary
· Electric Vehicle Salary Sacrifice Scheme
· Flexible and Hybrid working
· Supported training and development opportunities
· Health and Wellbeing Cash Plan
· Competitive Pension Scheme
If you want to work in a role that makes a real impact on improving people’s lives and you know you’d be a great fit, please apply today!
Closing date: 17th October 2025