Customer Service Assistant | Digital Healthcare
Customer Service Assistant | Digital Healthcare
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Are you passionate about delivering exceptional customer service? Cloud Pharmacy is looking for a customer-focused and self-motivatedCustomer service assistantto join our innovativePatient Care Teamin Livingston.
This is an exciting opportunity to be part of a growing company that is revolutionizing patient care through digital solutions. As a valued team member, you will play a crucial role in ensuring our customers receive first-class service and support. Here at Cloud Pharmacy, our priority is to make sure our patients are cared for and supported, and your role will be to help maximise our team’s potential to reach this goal.
Key Responsibilities:
* Customer interaction:Provide professional and friendly assistance to patients via digital platforms and telephone.
* Team collaboration:Work closely with pharmacists and colleagues to uphold high standards of patient care.
* Providing product and service information:Answer patient queries about treatments offered and the ordering process.
* Administrative tasks:Processing cancellations and refunds efficiently while maintaining communication with patients.
What We're Looking For:
* Excellent organizational skills and attention to detail
* A proactive and customer-focused mindset
* Written and verbal communication skills are preferred, but sufficient training will also be provided
* Ability to work independently and as part of a dynamic team
* Previous customer service experience is highly desirable.
Join Cloud Pharmacy and be part of a forward-thinking team shaping the future of online healthcare!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Medical Practices
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