Overview
University Hospitals Coventry and Warwickshire NHS Trust (UHCW), rated as good by the Care Quality Commission, is one of the largest teaching trusts in the UK. We offer modern facilities and are recognised as a Pathway to Excellence® designated organisation. The role provides specialised, comprehensive and confidential patient‑centred clinical administration and secretarial support to consultants and their teams, following departmental, Trust and national standards, policies and procedures.
Key Responsibilities
* Act as a senior point of contact, managing enquiries promptly, keeping relevant personnel informed and maintaining appropriate records.
* Ensure clinical documentation is up‑to‑date and available for clinical decisions; transcribe, manipulate and distribute correspondence efficiently.
* Organise patient care for the consultant’s team following local and national policy and targets, coordinating with the Booking Centre, Patient Access, Outpatient Access, General Managers, Theatre, Diagnostic and Ward teams to maintain a seamless elective care pathway.
* Maintain an efficient office management system, including managing the consultant’s schedule, leave arrangements, meetings, minutes, correspondence and reports.
* Provide administrative training and support to team members, maintain manual and electronic documentation systems, and ensure office equipment and supplies are stocked.
* Supervise Support Secretaries on administrative activities such as patient bookings, documentation and typing.
* Use hospital systems – IPM, CRRS, Opera, Winscribe and EPR – to manage workload and RTT patient pathways.
* Handle phone Liaison with patients for clinics, theatre bookings and queries, supplying feedback to Consultants and the Admin Manager team on urgent matters.
* Respond to patient complaints and coordinate follow‑up actions with the PALS team and senior management.
Benefits & Diversity
UHCW is committed to building an inclusive organisation that values diverse talents, skills and perspectives. We promote equality, human rights principles of fairness, respect and dignity, and offer a range of learning and development opportunities to all staff.
Closing Date: The advert closes on Friday 6 Feb 2026.
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