Customer Service Representative Location: Stonehouse, Gloucestershire Hours: Full Time | Permanent Salary: £27,000-£28,000 per annum Job Description Our client is seeking an organised and professional Customer Service Representative to support the management of service breakdowns and planned maintenance activities across a national customer base. Key Responsibilities of a Customer Service Representative: * Coordinate the management of reactive breakdowns and planned service visits across the UK and Ireland * Provide first-line response and allocate service tasks efficiently to meet customer needs * Monitor, meet, and communicate service response times, ensuring high levels of customer satisfaction * Manage confirmation of Planned Preventive Maintenance (PPM) visits with customers in a timely and professional manner * Update SAP systems and Outlook calendars to reflect daily planned activities accurately * Complete all SAP and administrative tasks punctually and to a high standard * Prepare detailed business reports with a high level of accuracy and structure * Collaborate effectively with other departments, always maintaining professional communication * Support the Managing Director and Commercial/Technical Support Teams with day-to-day administrative tasks * Ensure adherence to IT security and health and safety policies and procedures * Carry out any additional ad-hoc...