Do you take pride in delivering the very best levels of customer service when you turn up to work in an office environment or maybe even in hospitality or retail role?
We have a new exciting challenge for you!
We are recruiting four Inbound Customer Service Operatives to act as the initial point of contact for all NHS SBS clients and staff to resolve their payroll and pensions queries. We will provide all the training and support for you to become a dedicated, knowledgeable member of the team, able to be flexible in you approach, whilst delivering excellent customer service.
This a hybrid role is predominantly home based with the teams spending each Monday in our new modern office setting in Southampton, overlooking the marina.
What you'll be doing:
1. Resolving queries from both internal and external customers by telephone or email
2. Providing clear, concise, and accurate information to customers and third parties, making sure that a positive and professional manner is deployed at all times
3. Consistently deliver outstanding customer service levels whilst achieving standards set within contractually agreed time frames
4. Effectively listening to customer queries and striving to resolve them on first contact, wherever possible
5. Constructing suitable responses to queries from staff, HMRC and other outside organisations verbal and written and flexibly process multiple enquiries on multi customer ...