Job Description Summary
Fixed term
A key member of the legal and compliance leadership team, the Head of Quality, Risk & Compliance is responsible for overseeing TalkTalk’s second line of defence. This role will have full responsibility for second line compliance monitoring, management of operational and enterprise risk management frameworks, and the internal audit function.
The Head of Quality, Risk & Compliance is responsible for maintaining the second line of defence relationship with senior management and the executive committee, providing impartial risk assessment and incident escalation.
Job Responsibilities
* Chair the risk and compliance and executive risk and compliance committees, overseeing preparation of supporting papers and committee packs.
* Develop and deliver the risk management framework and oversee the annual risk and control assessment plan.
* Develop and deliver a risk-based audit plan covering all areas of the business.
* Oversee and manage the delivery of operational, governance, and project assurance audits.
* Prepare quality, accurate reports including audit findings, conclusions, and management actions for review with stakeholders.
* Engage senior stakeholders to understand key risks, monitor developments, and address audit issues promptly.
* Understand business operations to support the development of the audit plan and risk understanding.
* Perform forensic investigations as needed, such as fraud or whistleblowing cases.
* Support the General Counsel and represent the team at relevant meetings.
* Oversee the production and reporting of weekly regulatory scorecards and compliance KPIs.
* Implement and manage the compliance framework to ensure adherence to laws and regulations.
* Maintain the Ofcom and ICO accountability frameworks.
* Develop and oversee interaction monitoring plans, including third-party monitoring and calibration.
* Manage third-party suppliers for performance and efficiency.
* Track and control supplier costs and budgets.
* Lead and develop the quality, risk, and compliance team.
* Provide compliance advice to stakeholders on regulations and legislation.
* Investigate and respond to regulatory complaints within scope.
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