Our practice is based in a modern purpose built building with excellent transport links to Sunderland, Newcastle and Gateshead and local bus routes.
We are a friendly, innovative and patient focused GP practice in South Shields. Our experienced and enthusiastic team work hard to provide high quality care for our patients.
Main duties of the job
Main responsibilities of Role:
Ensure effective and efficient service is provided to patients and visitors
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Telephone duties, making appointments, taking home visit requests. Register new patients, handling prescriptions, collect payments for non NHS payments.
Opening and processing incoming mail, to have a knowledge of all procedures and work in accordance with written protocols.
About us
We are a large practice with GP's, Nurse Practitioners, practice nurse, nurse associates, Health Care Assistants and Admin, Secretaries and Receptionists. We have team building events and on going training as a practice together to share ideas and ongoing improvements for our patients.
We have weekly meetings to ensure communication of any changes reaches all staff. The workplace has a very friendly atmosphere with all our staff.
Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way.
Provide general assistance to the practice team and projecta positive and friendly image to patients and other visitors, either in personor via the telephone.
Job Responsibilities:
Ensure an effective and efficient receptionservice is provided to patients and any other visitors to the practice
Deal with all general enquiries, explainprocedures and make new and follow up appointments.
Receive and make telephone calls as required.Divert calls and take messages, ensuring accuracy of detail and promptdelivery.
Add house calls to daily house call screen,ensuring correct patient details and adding the information onto correct day.
Dealing with mail internal and external
Give out pathology results
Register new patients
Action change of address
Update the clinical system with information,smoking, ethnicity and contact details
Action repeat prescriptions and forward tomedicine management to add or amend in patients' records
Action and manage emails coming into thepractice
Scan, file and code documents into patientsnotes accurately
Support clinical staff with administrative tasksas required
Manage the waiting area, ensuring patients areinformed of any delays
Organise Translators
Manage EConsults as per practice policy
Follow all practice policies and proceduresincluding health and safety, data protection, and safeguarding
This list is not exhaustive
Person Specification
Qualifications
* GCSEs/O levels including English and Maths at grade c or equivalent
* Able to work in a team
* Good time management, able to prioritise tasks effectively
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