Outpatient Administrator | Private Hospital | Full Time | Permanent | St Mellons | Competitive salary plus excellent benefits
Our new Patient Support Centre based in St Mellons is recruiting for an Administrator to join our Outpatient Bookings team. We are looking for candidates who demonstrate excellent customer service skills and a confident approach to handling a variety of systems. This is an excellent opportunity to develop a career in healthcare. We are looking for driven, customer focused individuals to join our team on a permanent basis. Previous experience is not essential; however, exceptional customer service skills are a must.
Duties and responsibilities
1. Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP), RIS
2. Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives
3. Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date
4. Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by telephone or letter. Ensure an accurate record of the communication is held
5. Maintain departmental electronic and manual filing systems accurately
6. Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines
7. Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
8. Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
9. Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies
Who we're looking for
10. Proven experience within an administrative and/or customer service environment
11. An accurate approach when working to strict deadlines and a confidence when delivering information to key personnel.
12. Excellent communication skills, both written and verbal.
13. An ability to build relationships not only with colleagues but also with Consultants, Patients, Secretaries.
14. Proficiency in Microsoft Office, particularly Word, Outlook and Excel.
15. Enthusiastic, self-motivated, able to prioritise and work accurately under pressure with sound numerical and analytical ability and attention to detail.
Working Hours: Monday - Friday (shifts between 8am - 19:00), Occasional Saturday 8am-4pm. 37.5 hours per week
Contract Type: Permanent
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
16. 35 days annual leave inclusive of bank holidays
17. Employer and employee contributory pension with flexible retirement options
18. 'Spire for you' reward platform - discount and cashback for over 1000 retailers
19. Free Bupa wellness screening
20. Private medical insurance
21. Life assurance