This is how you WOW:
1. Managing and coaching the CRM team and resources in order to deliver strategic business priorities and growth efficiently
2. Setting out, communicating and executing an annual CRM strategy and plan to meet UK and Ireland business, Head Office and Departmental objectives
3. Establishing strong relationships with key Internal and Head Office stakeholders
4. Providing regular reporting and analysis on both operational and commercial CRM usage setting clear benchmarks and recommendations for improvement
5. Being the voice and champion of CRM and its role in the business
6. Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions
7. Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance tracking
8. Proactively following CRM market and system developments and opportunities, especially Microsoft Dynamics 365 and associated applications
9. Effectively project managing system updates and roll outs managing department and key stakeholders in line with business critical priorities
10. Providing frameworks for sales operations, including pipeline management, forecasting, and performance analysis
11. Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping
12. Owning and managing any system costs and budgets associated with the CRM team and platform
13. Overseeing system integrations, software implementations, and infrastructure upgrades
14. Managing lead generation and external data / system partners effectively, ensuring strong cross functional collaboration with sales and telesales teams
15. Collaborating with IT, customer support, master data and sales teams to implement and optimise commercial applications
16. Data analysis across B2B and B2C databases, extracting valuable insights and informing clear actionable recommendations
17. Ensuring compliance with data security, privacy regulations, and industry best practices
18. Monitoring system performance, troubleshoot technical issues, and implement solutions to enhance uptime and efficiency
19. Managing and working alongside the CRM specialists to support a number of administrative tasks
It would be WOW if you would bring this in:
20. CRM experience, preferably MS Dynamics 365 or Salesforce or Oracle
21. SAP preferred, not essential
22. A good understanding of data analytics
23. Strong management and leadership skills
24. Excellent commercial acumen
25. Operational and strategic approach
Our Kärcher WOW Package:
26. Pension Scheme
27. Discretionary Bonus Scheme
28. 24 days annual holiday + bank holidays (increases with service)
29. Simplyhealth Cash Plan (including retail discount scheme)
30. Critical Illness Cover and Life Insurance
31. Staff discount on Kärcher products
So: Wanna WOW with us?
This vacancy is being managed exclusively by Cameo Consultancy, to be considered for this position please apply or send your application to
Please note, any applications submitted via this job advert are not monitored and will not be considered for this role.
Together towards a clean world
Kärcher UK is an Equal Opportunities Employer who seek to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics.
Kärcher UK encourages applications from minorities, women in positions where they are under- represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need.
We thank all applicants for their interest; however, only candidates under consideration will be contacted.