Responsibilities
* Delivers impactful solutions that solve customer problems and move business metrics
* Ensure the UX process is followed, and decisions are made based on research and data
* Able to measure success of design work
* Support the delivery of product roadmaps, working with the Product Owners and Dev teams
* Ensure a smooth handover to development and ensure what is developed matches the design
* Share best practice and new innovations that you come across in the wider industry
* Contribute to growing a customer‑centric culture by helping the business understand what UX/UI is and how we add value
* Contribute to the design system by creating and documenting components to be used throughout the digital experience
You'll be responsible for designing consistent, effortless, digital experiences. We're looking for someone who demonstrates creative and analytical thinking and delivers effective UX/UI solutions. You'll have an eye for visual interaction design, coupled with excellent communication skills to champion UX thinking with product owners and developers. You'll also have the ability to lead UX projects and maintain a focus on collaborative problem solving.
You have a strong understanding of Design thinking, Accessibility and Design Systems and why they're important in order to communicate the importance to stakeholders and get buy-in.
* You'll be highly proficient in using Figma and have experience of contributing to design systems
* You can identify and compare the best processes to use, including measuring and evaluating outcomes.
* You're a champion for the customer's voice and you support and challenge teams to make sure design decisions are backed by data and insights
* You can facilitate workshops and work collaboratively with a range of stakeholders to solve problems
* Have experience of agile working
* You'll be able to work in a fast paced, ever-changing environment
* You can absorb large amounts of conflicting information and use it to make simple designs
* Participate in user research and testing activities and draw the insight needed to make informed and user centred design decisions
* Work closely with stakeholders to ensure what is designed is commercially viable and technically feasible
* Demonstrate behaviours aligned to our values of we challenge, care and commit
Company & Culture
* As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We're committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA - we're all 100% human, and we've created a culture where you can truly be yourself.
* Collaborative office spaces designed for creative thinking and innovation
Benefits
* Free on-site parking at our offices
* Generous holiday package - 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
* Private healthcare for all employees
* Competitive pension scheme and performance‑related bonus opportunities
* Free broadband for all employees
* Life event gifts - celebrating milestones like marriages and births
* Inclusive employee networks - open to all, supporting peer connection and thought‑provoking conversations
* Salary sacrifice scheme - save on dental, gym, and more
* Big retail and leisure discounts
* 3 paid volunteering days a year - because making a difference matters to us too
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