Job Title: IT Support Technician (Previous experience working within a Managed Service Provider MSP environment is essential.)
Salary: £28,000 - £30,000
Location Cardiff - Hybrid
I’m working with a well-established, employee-focused IT provider that’s growing rapidly and looking to add an experienced IT/Cloud Technician to their busy Helpdesk Team.
You’ll be joining a collaborative environment where knowledge sharing, professional development, and technical growth are genuinely encouraged.
No two days are the same — you’ll be supporting a wide range of clients across various sectors, working with the latest tech, and developing your expertise in a fast-paced, supportive setting.
Key Benefits:
* Hybrid working model
* £28,000 – £30,000 salary (depending on experience)
* Structured career progression and training support
* Profit-related bonus scheme
* Life cover, 24/7 GP access, and wellbeing support
* Company pension and free parking
* Regular team events and a positive, people-first culture
What You’ll Be Doing
* Providing remote and telephone IT support to a diverse client base
* Troubleshooting software and hardware issues efficiently
* Managing and maintaining Microsoft 365 environments
* Installing, configuring, and maintaining PC hardware and peripherals
* Delivering high-quality customer service with clear, professional communication
What We’re Looking For
* Previous experience in a Helpdesk or IT Support role (remote/telephone)
* Solid understanding of Microsoft Desktop and Server Operating Systems
* Experience with Microsoft 365 administration and troubleshooting
* Confident with PC setup, configuration, and fault diagnosis
* Excellent communication skills and a proactive, hands-on attitude
Desirable:
* IT certifications such as CompTIA, MCP, or equivalent (or working towards them)
If you are interested, apply directly or email your CV to conor@digitalwaffle.co