Job Description
We are seeking a skilled and proactive Desktop Support Engineer (L2/L2.5) to provide end-to-end technical support for desktops, laptops, and IT infrastructure. The role involves troubleshooting, escalation management, proactive system monitoring, and collaboration with internal IT teams to ensure high service availability and client satisfaction. \n 5 level support for end-user issues via call, email, or chat.
\n Troubleshoot and resolve issues related to desktop/laptop hardware, operating systems (Windows 10/11/macOS), and applications. \n Act as a single point of contact for rapid restoration of normal IT services. \n Monitor desktop support remote network and IT infrastructure for potential issues.
\n Provide support for Desktop SOE (Standard Operating Environment) across multiple platforms and applications. \n Manage asset and inventory systems, including laptop build and deployment processes. \n Work with tools such as Intune/JAMF for access management, configuration, and troubleshooting.
\n Participate in IT and business projects requiring desktop or system support. \n Collaborate effectively with internal teams to ensure seamless delivery of IT services. \n Deliver high-quality support to critical business units, including banking and high-profile clients.
\n Strong knowledge of desktop/laptop hardware and desktop operating systems (Windows 10/11/macOS). \n 5 support in enterprise en...